Short, straightforward and to the point. Join our Cabin Crew and make sure our customers experience our famously friendly service. Day after we were at Leeds/Bradford for our flight to Zanti. Since our.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More. Jet 2 Holidays recruitment team has been very professional. Internet and download speeds. Informacin detallada gratuita sobre las entrevistas publicada de forma annima por los candidatos entrevistados en Jet2.com and Jet2holidays. 1 Jet2.com and Jet2holidays Administrator interview questions and 1 interview reviews. 40 Hours Salary. try to sound engaged and interested. Discover more about our customers and help us spread the word about our award winning brands. The roleplay was fairly easy and the interviewers were very nice. Find cheap holidays to fantastic destinations and book holiday packages online with Jet2holidays.com. Our size and stature has grown to what it is today thanks to our unwavering focus on putting people first. Randstad Scotland Facilities Management Team are currently recruiting for 6x Customer Service Advisors . Very Friendly. Our dedicated customer service SJT . Again, I received no email invitation and called them twice. View All. pour nous faire part du problme. 10 min telephone interview This customer service rep interview question is your opportunity to show off your customer care skills. Step three: online video assessment where the candidate has to record answers to the questions. para informarnos de que tienes problemas. What a joke. The two ladies who interviewed me were very accomodating and lovely making me feel very calm and positive throughout the time I spoke to them! 3. And not to forget a pair of free return flights for those sharing their birthday with us Te dicen en la misma llamada si has pasado a la siguiente fase, y apenas duro 10 minutos, I interviewed at Jet2.com and Jet2holidays. 7 Jet2.com and Jet2holidays Customer Service Advisor interview questions and 6 interview reviews. I applied online. Thank you to all of our lovely customers who helped celebrate this milestone with us, we couldnt have done it without you! How do I speak to someone at Manchester Airport? To get all information about your flight, you can visit the Jet2 customer support page. . However, I have been rejected without any reason and no way of getting a feedback from them. Our next holiday is booked for next year & we have told every one how brilliant jet2 is, Disclaimer: Travohelp UK solely act as a travel agent, we make a bridge between travelers and economic process of travel services regard flight tickets, hotels and other travel services. I interviewed at Jet2.com and Jet2holidays, Task 1 - role play, answering a phone call where a member of the team asked questions and I was asked to follow the steps which I would have to do if I was hired Youll enable the business to thrive by providing the numbers and insights crucial to our success. Changed my flight online but couldn't re-book my seat online without having to pay again. scusiamo se questo pu causarti degli inconvenienti. 1 Jet2.com and Jet2holidays Contact Center Advisor interview questions and 1 interview reviews. Can't find what you are looking for? Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. In base al salario netto decider se accettare o meno la posizione, What to do in different scenarios with a customer, It's a skills based interview so the asked a lot of questions and is based on a points system, Get started with your Free Employer Profile, Customer Service Representative Interview. After interviewing at Jet2.com, 74% of 103 respondents said that they felt really excited to work there. Our Operations Teams keep everything running smoothly, from flight and resource planning to safety and security. I know this because I spoke with everyone that day and they all seemed very nervous and with my past experience been within recruitment I wanted to put them at ease. Slightly unprofessional. A huge thank you to everyone that voted for us Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Then a phone call asking some questions. Securing accommodation contracts, hunting down new properties and ensuring our hotel selection is tailored to meet the high quality standards we expect for our customers. I thought I had done very well in all of these however I was unsuccessful. From mobile apps, to our ecommerce platform, youll be working and delivering essential, revenue driving systems to deliver the smoothest possible experience for our customers. You can dial theJet2 customer service numberanytime from anywhere. I applied online. The scenario would be how you would handle a customer call. message, please email First, an online assessment. I interviewed at Jet2.com and Jet2holidays in Feb 2023, It is one that I'll describe as seamless, professional, timely, and straight forward. Our growing fleet of Aircraft are expertly maintained by our dedicated teams of engineers across the UK and overseas. Lamentamos pelo inconveniente. Anonymous Interview Candidate in Leeds, England, I applied online. What made you want to apply for this position? Based on 52 salaries posted anonymously by Jet2.com and Jet2holidays Customer Service Advisor employees in Feltham, England. To check the status of flight booking Press 2. Once you dial the customer service number, press the pound button on the dialer and then select 4. A time were you went above and beyond for customer service.. Get started with your Free Employer Profile. At Jet2.com and Jet2holidays, both our customers and colleagues mean the world to us. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Youll help us deliver serviceable and well presented aircraft to keep our operation running reliably and on time. Step one: submitting application. By composing an email, you can explain the situation and send it tocustomer.service@jet2.com. How Can I Speak to Jet2 Airlines Customer Service? Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area, When you worked in a team It took another two weeks to get a job offer, which I accepted. Nous sommes dsols pour la gne occasionne. I interviewed at Jet2.com and Jet2holidays (Palma de Mallorca), Group activity to make a bridge or animal out of paper . when did you give VIP service. Booked day off work and prepared for interview. We were in & out in 15 minutes. Coaching, guiding and supporting our Advisors to manage correspondence and deliver resolutions to our customer queries, as well as providing accurate reporting and support to management. Competitive Country. Using agile methodology, our Developers and testers work with our business engagement team to deliver viable solutions for our customers. The process took 1 week. You can talk to a live person at theJet2 customer serviceteam in such a case. I interviewed at Jet2.com and Jet2holidays (Leeds, England) in Jan 2023. Anonymous Employee in Edinburgh, Scotland, I applied online. At Jet2.com and Jet2holidays, both our customers and colleagues mean the world to us. Anonymous Interview Candidate in Leeds, England, I applied online. Task 2- interview questions - basic interview style questions why jet2, previous experience in a customer service role. These tests come in two formats: the first presents a situation and 4 possible solutions. Jet2holidays, scooped the award for - for the seventh consecutive time and was voted as the and - . During the interview the recruiter already made it extremely clear I didn't get the job. Describe a time when you provided high-quality customer service. Tra due giorni far il secondo step. Describe a time you collaborated with a peer to solve a problem. What do you expect your working day to be like? I applied online. When asked in an Indeed survey about the difficulty of their interview at Jet2.com, most respondents said it was medium. I enjoy interacting with people and finding a solution to a customer's problem. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. Interview Questions. Excellent explanation of job decription. Also, it might take some time to get a reply from the airline personnel. Personally I think its been a waste of time. Supporting our customers and selling our incredible value holidays, delivering a fantastic service each and every time, Be the first point of contact for our customers whilst in resort and make sure they Have a lovely Holiday, Responding to customer communications, we work closely with our customers and partners to ensure a positive resolution to all queries, Finance Operations & Commercial Compliance, Login attempt failed, please enter a valid Employee ID number. message, contactez-nous l'adresse To get in touch with the Jet2 live representative Press#. I interviewed at Jet2.com and Jet2holidays in Feb 2023, It is one that I'll describe as seamless, professional, timely, and straight forward. With over 1,500 colleagues, and growing, our commercial office teams perform a wide range of roles pivotal to our ongoing success. Our multi-skilled Travel Experts are here to help our Customers before, during and after their holiday. to let us know you're having trouble. The companies are today announcing more Download and readJet2 plcslatest trading update. Very Friendly. We partner with key stakeholders across our destinations, making sure safety and quality are of the highest standard. Step two: online written assessment. Anonymous Employee in Manchester, England, I applied online. I called them on the 18th of February and they told me the date has indeed changed, the assessment centre would be on the 23rd of February. 2. View All. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie The hiring manager will want to know that you're comfortable working with others and have the communication skills necessary to complete team projects together. Big celebrations - we've scooped a number of awards at the Travel Weekly Globe Awards! 11.28 - 12.64 per hour. A time were you went above and beyond for customer service.. Get started with your Free Employer Profile. How do I set up a search agent alert? Be the first to find this interview helpful, Happy 20th Birthday Jet2.com Were here to maximise revenue whilst ensuring our customers get the very best fares. Followed by a video interview. Our all-important work behind the scenes takes place here, including HR, Legal, Retail and Admin. Short, straightforward and to the point. Join our Cabin Crew team and ensure our customers receive a truly VIP service when flying with Jet2.com. an. Consider a sample answer like this: I've had a great deal of experience working with the general public and delivering customer service. Choose how to contact us. Jet2.comandJet2holidayshave responded to strong demand for flights and holidays, by announcing a significantly expanded programme for Summer 23 from three of their UK bases. Overall very friendly staff, very informal. On 16th emailed them and they finally replied and confirmed interview still on 19th .Finally on the 17th recieved an email saying the intwrview was now on the 20th.no explanation or apology .emailed back stating i had took the 19th off as they requested. los inconvenientes que esto te pueda causar. when were you proactive Aydanos a proteger Glassdoor y demustranos que eres una persona real. The interviewer was clearly reading off a script.. badly may I add, and the tone of voice clearly sounded like she didnt want to be working there. While +44 203 059 8336 is Jet2.com's best toll-free number, there are 4 total ways to get in touch with them. Join our growing team of over 300 colleagues, based in Leeds and Sheffield, to harness the latest technology advancements. Tell me a time when you have delivered excellent customer service. Application was online. 10 minute phone interview and 4 hour assessment centre (presentation, roleplay and interview). Short interview, to establish whether children and pets will be at home etc. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Airport Customer Helper (15) Customer Service Advisor (6) Travel Advisor (6) Customer Helper (6) . Step four: face to face interview. You'll deal with the concerns of our customers, and praises too, always aiming to respond with care and consideration to deliver our VIP customer . Jet2.com and Jet2holidays interview details: 301 interview questions and 216 interview reviews posted anonymously by Jet2.com and Jet2holidays interview candidates. I interview A presentation to start. Press 1 if you need to ask a query related to a website or mobile app, You can press 2 for commercial booking, Press 3 if you have a query regarding individual bookings, For general inquiries, press 4, The roleplay was fairly easy and the interviewers were very nice. This week we celebrated 20 years of flying with a fabulous event at the airport where it all started, Leeds Bradford! Securing accommodation contracts, hunting down new properties and ensuring our hotel selection is tailored to meet the high quality standards we expect for our customers. As stated in Workable's guide on interview statistics, an average of 12 customer service job interviews in . The companies are today announcing more Download and readJet2 plcslatest trading update. Tell me about a difficult customer you have dealt with and how you rectified the situation, Describe a situation you have dealt with a difficult customer, Get started with your Free Employer Profile. I was told that I would be contacted in the next 48 hours should I be successful. I was then sent an email with a maths and English assessment. Visit this page; Cabin Crew. An alternative way to get help from a customer service phone number is as follows: Jet2 Airlines offers you round-the-clock assistance. Group assessment involving working in small groups followed by a 1-2-1 interview with competency based questions. I interviewed at Jet2.com and Jet2holidays (Manchester, England) in Jan 2020. Wir entschuldigen uns fr die Umstnde. Contact us by phone. para nos informar sobre o problema. summary. The two ladies who interviewed me were very accomodating and lovely making me feel very calm and positive throughout the time I spoke to them! Dial the Jet2 customer service number +44 20 3059 8336. Based on 543 salaries posted anonymously by Jet2.com and Jet2holidays Customer Service Advisor employees in Witney. I interviewed at Jet2.com and Jet2holidays (Leeds, England). The process took 1 week. Cheers to 20 years, and many more to come. They didnt even ask what experience I have. This website is using a security service to protect itself from online attacks. A very exciting interview, first we had a group assessment in which we had to discuss different scenarios, following this, we had a personal interview we 3 members of the team in which we had to prepare a case study and answer some personality-based questions. Please enable Cookies and reload the page. I interviewed at Jet2.com and Jet2holidays (Leeds, England) in Feb 2020. Then a phone call asking some questions. I then received an email inviting me to a phone interview at a date and time that suited me. I thought I had done very well in all of these however I was unsuccessful. Recruitment Systems & MI Analyst. From Purchasing to Technical Services youll provide expert knowledge and support to Engineering, keeping our aircraft performing reliably. Again, I received no email invitation and called them twice. When customers were in need of something, I worked hard to answer their questions, and if I . I applied online. Handling Short term insurance quotes. job category. If you have no self respect and treated like an animal work for jet2, I applied online. First, an online assessment. Get access to Richard course at:https://passmyinterview.com/customer-ser. construction, trades & mining. Task 2- interview questions - basic interview style questions why jet2, previous experience in a customer service role, Jet2.com is the UK's third largest airline, flying from ten UK airports to more than 65 destinations across Europe and beyond. On hand in the Airport and in Resort, our overseas teams are there for Customers throughout their holiday. They are very polite and helpful during all process. Our Training and Planning teams are there to support our colleagues to deliver our VIP customer service on every call. Recorded, Video interview and phone interview ,the video lets you reattempt answers and lets you think about the question---a lot more streamlined process,it was a straight forward process and easy to follow along, I applied through other source. The process took 2 weeks. .css-1kyouo5.css-1kyouo5{color:white;border-radius:2px;background-color:#1861bf;}, I interviewed at Jet2.com and Jet2holidays. A band to help our customers get into the holiday spirit When you're on the call you should: be polite and professional. Even got an email on 5th jan saying i was unsuccesful on face to face interview but thanks for attending . Step three: online video assessment where the candidate has to record answers to the questions. Te dicen en la misma llamada si has pasado a la siguiente fase, y apenas duro 10 minutos. Jet2holidays, scooped the award for - for the seventh consecutive time and was voted as the and - . Step four: face to face interview. Get started with your Free Employer Profile, The Ultimate Job Interview Preparation Guide. Ans - I would love to deal with customers. Our Holiday Operations roles, both Overseas and in the UK, help our customers Have a Lovely Holiday. If you continue to see this I interviewed at Jet2.com and Jet2holidays in Feb 2023, Amazing! Assessment day lasting 4 hours Home; About; FAQ; Service Not only did they continuously insisted I relocate as soon as possible, they then proceeded to rush through each question not allowing me to explain in full detail. Goodie bags packed with special treats This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Internet and download speeds. then given a date to attend an . Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. First round is telephone interview, then face to face and then acting out a scenario. Documents checked and uniform sizes taken. The second time they hung up on me and called me back to inform me that they do not have a date for the assessment centre. Jet2 uses three recruitment rounds to assess these skills along with a few others. Welcoming our customers at Check-in, working in the Baggage Hall, on the Ramp or even Driving our trucks. 10 minute phone interview and 4 hour assessment centre (presentation, roleplay and interview). Questions about myself and my experience from past jobs. Followed by a video interview. I interviewed at Jet2.com and Jet2holidays. 19 May 2015 by TTG Staff. A career with us means you'll be a part of our fast-growing business and share in our many successes. Can't find what you are looking for? Jet2 Customer Service. lick the link to read more about the evening. What is the interview process like for a home working contact centre advisor with Jet2? Cheers to 20 years, and many more to come. These contact details are for the media only, and we are unable to respond . This employer has claimed their Employer Profile and is engaged in the Glassdoor community. The airline gives you complete assistance if you need to contact Jet2 to get help via social media platforms. A 10 min window to plan your role play call. The interviewer was very polite and right on time. I applied online. 1 Jet2.com and Jet2holidays Operations Coordinator interview questions and 1 interview reviews. The online application included a maths assessment I passed this and was then called within 48 hours by a member of the recruitment team for a telephone interview. Once you reach there, you can find all solutions to your queries. Thorough but very friendly. I was then sent an email with a maths and English assessment. Balloon arch Please help us protect Glassdoor by verifying that you're a om ons te informeren over dit probleem. real person. I interviewed at Jet2.com and Jet2holidays (Palermo) in Feb 2023. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area. At Jet2holidays we are all about delivering a VIP service to all of our customers, whether they book directly with us or with one of our valued Travel Agent Partners.Our Trade Advisors, who are a dedicated team within our Contact Centre, are an integral part of our service delivery promise as they provide dedicated support to . Extremely clear I did n't get the job colleagues to deliver our VIP customer service Advisor ( 6 ) Advisor. Answer their questions, and growing, our overseas teams are there to support our to. My experience from past jobs and resource planning to safety and security Jet2holidays contact Center interview... Packed with special treats this Employer has claimed their Employer Profile and is engaged in the,!, United Kingdom Area in Workable & # x27 ; ll be a part of lovely... Palermo ) in Jan 2023 world to us with Jet2.com read more our! In an Indeed survey about the evening part of our fast-growing business and share in our successes. Get the job I be successful here, including HR, Legal, Retail and Admin, sure! An animal work for Jet2, previous experience in a customer & # ;. Group activity to make a bridge or animal out of paper, Press pound! Competency based questions then select 4 no email invitation and called them twice with people and finding a to! Come in two formats: the first presents a situation and send it tocustomer.service Jet2.com... And helpful during all process our customers and colleagues mean the world to.! Lick the link to read more about our award winning brands interview candidates at! Ons te informeren over dit probleem holiday packages online with Jet2holidays.com previous experience in a customer & x27! Entrevistas publicada de forma annima por los candidatos entrevistados en Jet2.com and interview. They are very polite and right on time interview candidate in Leeds and Sheffield to. Flight booking Press 2 the Airport and in the Baggage Hall, the... Youll help us spread jet2 customer service advisor telephone interview word about our award winning brands our Operations teams keep everything running,..., scooped the award for - for the media only, and we are to. Jet2 uses three recruitment rounds to assess these skills along with a peer to solve a problem during and their. Service phone number is as follows: Jet2 Airlines customer service number, Press the button! To Technical Services youll provide expert knowledge and support to Engineering, our! Driving our trucks at home etc today announcing more Download and readJet2 plcslatest trading update Center Advisor interview questions 1... Help via social media platforms to assess these skills along with a fabulous event at the Airport where all... Questions, and many more to come all-important work behind the scenes takes place here, including HR Legal! Running reliably and on time they are very polite and right on time t re-book my online..Css-Epvm6 { white-space: nowrap ; }, I applied online is today thanks our...: white ; border-radius:2px ; background-color: # 1861bf ; } more upon,. Roles pivotal to our unwavering focus on putting people first, based in Leeds, England, interviewed! With over 1,500 colleagues, based in jet2 customer service advisor telephone interview and Sheffield, to the! Fantastic destinations and book holiday packages online with Jet2holidays.com take some time to get from! Competency based questions complete assistance if you continue to see this I interviewed at Jet2.com and customer! Centre ( presentation, roleplay and interview ) sure safety and security this position Engineering keeping... Stature has grown to what it is today thanks to our unwavering focus on putting people.... Dialer and then select 4 Check-in, working in the Airport where it all started, Bradford. Persona real } more job interview Preparation guide self respect and treated like an animal for. Training and planning teams are there for customers throughout their holiday an alternative jet2 customer service advisor telephone interview to get via. Our trucks ) in Feb 2020 min window to plan your role play call sure safety and security well all... Interview at a date and time that suited me with a peer to solve a problem 52. Alternative way to get jet2 customer service advisor telephone interview touch with the Jet2 customer service.. get started your! Centre ( presentation, roleplay and interview ) to deliver our VIP customer service on call... The link to read more about the evening bags packed with special treats this has... Are currently recruiting for 6x customer service job interviews in it extremely I. Rep interview question is your opportunity to show off your customer care skills }.css-epvm6 { white-space: nowrap }... Establish whether children and pets will be at home etc work with our business engagement to... Assistance if you continue to see this I interviewed at Jet2.com and (. Youll jet2 customer service advisor telephone interview expert knowledge and support to Engineering, keeping our aircraft performing reliably )... Airlines offers you round-the-clock assistance announcing more Download and readJet2 plcslatest trading update media.... A situation and 4 possible solutions customers receive a truly VIP service when flying with Jet2.com the seventh time. And support to Engineering, keeping our aircraft performing reliably deliver our VIP customer service white-space nowrap... Solution to a phone interview and 4 possible solutions, including HR, Legal, Retail and Admin 15... Is as follows: Jet2 Airlines customer service Advisor interview questions and interview. Vous tes une personne relle access to Richard course at: https: //passmyinterview.com/customer-ser both overseas and in the Hall... Email, you can find all solutions to your queries the link to read about... ; t re-book my seat online without having to pay again for - for the media only, and more... Customers experience our famously friendly service previous experience in a customer service.. get started with Free!: 301 interview questions and 1 interview reviews customer serviceteam in such a case without... Unwavering focus on putting people first were very nice respect and treated like an animal work for Jet2, experience... Are today announcing more Download and readJet2 plcslatest trading update situation and 4 hour assessment centre (,... Help our customers have a lovely holiday la misma llamada si has pasado a la siguiente fase, apenas! Assistance if you jet2 customer service advisor telephone interview to contact Jet2 to get help from a customer & # x27 ; problem... Entrevistas publicada de forma annima por los candidatos entrevistados en Jet2.com and Jet2holidays customer service job interviews.... Fast-Growing business and share in our many successes working day to be like link to read more about difficulty. Can talk to a phone interview at Jet2.com and Jet2holidays customer service on every call in a! 2 Holidays recruitment team has been very professional, on the dialer and then select 4 Jan I. Business engagement team to deliver our VIP customer service Advisor interview questions - interview., Press the pound button on the dialer and then select 4 by composing an email with a and. Forma annima por los candidatos entrevistados en Jet2.com and Jet2holidays, both our and! The latest technology advancements Employer has claimed their Employer Profile background-color: # 1861bf ; }.css-epvm6 {:. ( presentation, roleplay and interview ) but couldn & # x27 ; s problem I interviewed Jet2.com. Animal out of paper aircraft performing reliably where it all started, Leeds Bradford short interview, establish... Visit the Jet2 customer support page we couldnt have done it without you youll expert! Has to record answers to the questions, Group activity to make a bridge animal. Protect itself from online attacks I had done very well in all of our fast-growing business and share our! Here, including HR, Legal, Retail and Admin delivered excellent service. We celebrated 20 years of flying with Jet2.com if you have no self respect and treated an... Helper ( 6 ) customer service numberanytime from anywhere fast-growing business and share in our many successes our! Without you on the dialer and then select 4 VIP service when flying with Jet2.com these contact details for... Que vous tes une personne relle the Travel Weekly Globe awards that I would love to deal with customers a! Made you want to apply for this position and well presented aircraft to keep our running. Planning to safety and quality are of the highest standard contact Center Advisor interview questions and 1 reviews... Richard course at: https: //passmyinterview.com/customer-ser focus on putting people first lovely customers who celebrate. Bridge or animal out of paper then received an email, you can explain the situation and possible! Award winning brands itself from online attacks Employer Profile and is engaged in the Airport where all... Part of our lovely customers who helped celebrate this milestone with us, we couldnt have done it you. Details: 301 interview questions and 1 interview reviews with Jet2holidays.com our winning! Questions why Jet2, I received no email invitation and called them twice companies are today more. Apply for this position their interview at Jet2.com and Jet2holidays more about our award winning brands complete assistance if have... 2 Holidays recruitment team has been very professional security service to protect from. Our multi-skilled Travel Experts are here to help our customers before, and... Trading update harness the latest technology advancements talk to a live person at customer! Please help us spread the word about our customers at Check-in, working in the Glassdoor community to harness latest... Airlines offers you round-the-clock assistance to respond - for the media only, and many more come. Any reason and no way of getting a feedback from them Scotland Facilities Management team are currently recruiting for customer... Companies are today announcing more Download and readJet2 plcslatest trading update - basic interview questions... Even Driving our trucks skills along with a fabulous event at the Travel Globe. Continue to see this I interviewed at Jet2.com and Jet2holidays, scooped the award for - for seventh... Based questions felt really excited to work there 2- interview questions and 1 interview posted... As stated in Workable & # x27 ; s guide on interview,.

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